How it works
Calm in an emergency. Clear on the invoice.
FIX IT is designed to reduce stress at the worst moment — and to keep everyone honest by the end of the job.
- 01
Tell us what happened
Choose a service category. Answer a few short safety questions designed for the trade — we prioritise your safety before speed. Confirm your address and add any useful details.
- 02
Choose a provider — or let us dispatch
Pick a specific verified artisan, or tap Fastest Help and we'll broadcast to available providers in your area. You always see who's coming before they arrive.
- 03
Approve the quote
The provider assesses on arrival and submits a line-item quotation. See labour, parts, call-out and surcharges separately. Nothing changes without your approval.
- 04
Job done — payment released
Payment is authorised up front and held. It's only released to the provider once you confirm the job is complete. Your invoice stays on file, always downloadable.
Guarantees
What we promise every customer.
Payment held until you confirm
Funds are authorised when you approve a quote and only released to the provider after you mark the job complete.
Safety guidance before dispatch
For every trade, we ask trade-specific danger checks first — and give you calm, clear guidance while help is on the way.
Every rate broken down
Provider service amount and FIX IT platform & protection fee are always shown separately. No hidden deductions on either side.
Ready for help you can trust?
Whether you need help in the next 30 minutes or a scheduled appointment next week, FIX IT gets you a verified provider without the guesswork.