FIX IT is designed around privacy-by-design principles. We only collect information required to deliver our service, and sensitive documents are stored in protected storage with strict access controls.
1. Information we collect
Contact details, service addresses, service history, uploaded evidence and, for providers, verification documents.
2. How we use it
To dispatch providers, keep you informed, process payment, resolve disputes and improve the platform.
3. Who can see what
Customers never see provider ID or bank documents. Providers only see the customer information needed for an active job. Administrators access data based on strict role permissions and every access is logged.
4. Your rights
Under POPIA you have rights of access, correction, objection and deletion (subject to legal and operational retention rules). You may exercise these rights through the in-app privacy workflow.
Last updated: placeholder. Final version pending.