1. Independent contractor status
Providers on FIX IT are independent contractors. Nothing on the platform creates an employer / employee relationship. Providers set their own availability, choose which jobs to accept, use their own tools and are responsible for their own tax affairs and statutory registrations.
2. Verification & compliance
Providers must maintain valid ID, trade qualifications where applicable, public liability insurance, Police Clearance Certificate (where applicable) and — where staff are employed — a valid COIDA Letter of Good Standing. Documents that lapse suspend eligibility to receive jobs.
3. Fees & payments
FIX IT applies the platform & protection fee published on /how-it-works per the fee rule in force at the time of the job. Payments are released to the provider after work is confirmed complete and any dispute window has passed.
4. Conduct & anti-disintermediation
Providers must not solicit off-platform payment or off-platform contact for jobs sourced through FIX IT. All communications during an active job must remain in the in-app chat. Breaches result in suspension and potential removal.
5. Termination
Either party may terminate this agreement on notice. FIX IT may suspend or remove providers for safety, compliance, fraud or consistent quality concerns, subject to the appeals process.
Last updated: placeholder. Final version pending legal review by EMPOWR (Pty) Ltd.