1. Independent contractor status
Providers are independent contractors. Nothing on FIX IT creates an employer/employee, agency, partnership or joint-venture relationship. Providers set their availability, choose which Job invitations to accept, use their own tools and are solely responsible for their tax affairs and statutory registrations (including SARS and any trade-specific bodies).
2. Provider verification
To receive Job invitations you must maintain valid South African ID, applicable trade qualifications, appropriate public liability insurance, a valid Police Clearance Certificate where required by your trade, and, where you employ staff, a valid COIDA Letter of Good Standing. Documents that expire suspend your eligibility to receive Jobs until renewed. Verification data is handled per the Privacy Policy.
3. Job invitations and acceptance
When a Customer books a service you may receive an invitation. Acceptance creates a Job Card. You commit to attending within the agreed window and to keeping the Job Card up to date through the trip tracking events (trip started, arrived on site, work started, work completed).
4. Quotes
You must submit a Quote showing labour, parts and call-out honestly and in good faith. Work may not begin before Customer approval of the Quote. You may not exceed an approved Quote without submitting, and the Customer approving, a new Quote version.
5. Completion Report and sign-off
On completion you must submit a Completion Report with accurate descriptions, evidence photos where relevant, and any certificates required by law (for example electrical Certificates of Compliance). Payout follows Customer sign-off.
6. Platform fees and payouts
Empowr collects the invoice amount from the Customer through Paystack, retains the FIX IT platform & protection fee shown on the Quote, and settles the net amount to your nominated verified bank account after Customer sign-off and once any dispute window has passed. Payout timing may be affected by bank processing times and fraud checks. FIX IT holds Customer funds for operational and dispute-handling purposes; this is not a regulated banking escrow.
7. Reputation, ratings and Builder Points
Customer ratings and reviews contribute to your reputation on the platform. Repeatedly poor performance, no-shows, safety incidents or breaches of policy may reduce your reputation and eligibility to receive Jobs. Builder Points on your account are a non-monetary reputation and loyalty signal with no cash value.
8. Anti-disintermediation
You must not solicit off-platform payment, off-platform contact or repeat business off-platform for Jobs sourced through FIX IT. All communication about an active Job must remain in the in-app chat. Breach may result in withheld payout, suspension or removal.
9. Safety, conduct and community
You must comply with all applicable trade safety standards, the Occupational Health and Safety Act, 85 of 1993 where relevant, the Community Guidelines and the Acceptable Use Policy.
10. Cancellations and warranty
Provider cancellations after acceptance are governed by the Cancellation Policy. Workmanship warranty commitments are set out in the Warranty Policy and are your obligation as the Provider.
11. Notifications and Felix
Transactional notifications about Jobs are essential and cannot be disabled. Felix, our AI concierge, may surface guidance in your workspace; see the AI Transparency Statement.
12. Suspension and termination
Either party may terminate this agreement on reasonable notice. Empowr may suspend or remove Providers for safety, fraud, compliance, breach of policy or persistent quality concerns, subject to the appeals process. On termination any completed Jobs remain payable per this agreement.
13. Applicable law
This agreement is governed by the laws of the Republic of South Africa and is subject to the non-exclusive jurisdiction of the South African courts.
Last updated: placeholder. Final version pending legal review by EMPOWR (Pty) Ltd.