FIX·IT

Support

We show up here too.

Job support, complaints, escalations, incident reporting and POPIA data requests — all in one place.

Help with a current job

Open the job in the app and use Job Support to reach our team. Payment is automatically paused when a support ticket is raised on an active job.

Complaint or escalation

If you're not satisfied with a resolution, escalate through the support ticket — the case is routed to a senior agent and, where relevant, our Dispute Officer.

Incident reporting

For any safety incident, damage, dishonesty or unsafe workmanship, use the Report button on the job or the incident form below. Every report is reviewed by our Risk & Safety team.

Account & privacy

Manage your profile, addresses, emergency contacts and personal information from Account settings. POPIA data-subject requests are handled from the same place once signed in.

Frequently asked questions

Common questions

How fast will a provider arrive?+

For emergency requests, verified providers are dispatched within minutes based on availability and location. You will see live status updates and an ETA on your job page.

How does payment work?+

Your payment is authorised when the quote is approved and held by FIX IT. Funds are only released to the provider once work is confirmed complete and any dispute window has passed.

What if I'm not happy with the work?+

Open a dispute from the job page. Payment is held while our Dispute team reviews evidence from both sides and issues a decision.

Can I cancel a job?+

Yes. Cancellation fees depend on the stage of the job (before acceptance, before travel, on arrival, mid-job) and are shown to you before you confirm.

How do I become a provider?+

Visit /for-providers to start the verification wizard. You will need your ID, trade certificates, insurance and — where relevant — a Police Clearance Certificate and COIDA Letter of Good Standing.

How do I request my personal information?+

Under POPIA you can request access, correction, objection or deletion of your personal information from your account settings once signed in. Requests are logged and processed by our Compliance team.

Contact the FIX IT team

For life-threatening emergencies always call 10111 (SAPS) or 10177 (ambulance) first. For everything else: