1. Respect
Treat everyone with dignity. Discrimination, harassment, threats and hate speech are not tolerated and result in removal. This applies in in-app chat, Completion Reports, ratings and reviews.
2. Honesty
Provide accurate information about Jobs, Quotes, work performed, Completion Reports, ratings and reviews. Fake reviews, staged Jobs, identity misrepresentation and Builder Points manipulation are grounds for removal.
3. Safety
Do not put yourself or others at risk. Providers must follow trade safety standards and the Occupational Health and Safety Act, 85 of 1993 where applicable. Customers must disclose known hazards before a Provider arrives.
4. Stay on the platform
Payments and communications for Jobs sourced through FIX IT must remain on FIX IT. This protects payment security, warranty coverage and dispute rights for both sides.
5. Reporting
Report concerns via /support or in-app. Serious safety incidents can be escalated via SOS.
Last updated: placeholder. Final version pending legal review by EMPOWR (Pty) Ltd.