1. Stages
Before acceptance, before the provider travels, during travel, on arrival and mid-job. Fees increase as more work has been performed. The exact fee for your situation is shown before you confirm the cancellation.
2. Safety exceptions
Cancellations required for safety reasons (unsafe scene, threat, medical emergency) waive cancellation fees. Report the situation through the in-app SOS or via /support.
3. Provider cancellations
Providers who cancel after accepting a job are subject to provider cancellation rules and, where a pattern emerges, provider reliability measures.
Last updated: placeholder. Final version pending legal review by EMPOWR (Pty) Ltd.