1. When refunds apply
Full or partial refunds may apply where the provider does not arrive, does not complete the agreed work, or where a dispute is decided in the customer's favour.
2. Process
Refunds are processed to the original payment method. Timing depends on your bank or card issuer.
3. Platform & protection fee
Where the platform & protection fee is refundable is disclosed at quote approval and depends on the reason for refund.
Last updated: placeholder. Final version pending legal review by EMPOWR (Pty) Ltd.