1. Deleting from the mobile app
Open the app, go to Account and tap Delete my account. You will see exactly what is erased and what is retained, then confirm. Your account is closed immediately and you are signed out on that device.
2. Deleting from the website
Sign in and go to My FIX IT → Privacy, then choose Request deletion. If you cannot sign in, email privacy@empowr.co.za from the address on your account and we will verify your identity before acting.
3. What is deleted
Your profile and contact details, saved addresses and properties, notification and communication preferences, marketing consents, device sessions and push tokens, in-app messages you sent, and any biometric unlock configuration held on your device. Biometric data itself never leaves your device and is never transmitted to us.
4. What is retained, and why
South African law requires us to keep certain records even after an account is closed: invoices, tax records and payment/settlement records (retained under the Tax Administration Act and the Companies Act), completed job and safety records, and records needed to establish, exercise or defend a legal claim. Retained records are minimised, access-controlled, no longer used to contact you, and are destroyed at the end of the statutory retention period.
5. Timing
Account closure is immediate. Erasure of the data listed in section 3 completes within 30 days of your request. Where an open job, dispute or outstanding payment exists, that matter must be settled first; we will tell you if this applies to you.
6. Your rights
Deletion is one of your POPIA data-subject rights. You may also request access to, correction of, or export of your personal information, or object to processing. Contact privacy@empowr.co.za. You may complain to the Information Regulator (South Africa) at any time.
Last updated: placeholder. Final version pending legal review by EMPOWR (Pty) Ltd.